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All Other Questions
shopwildplanet.com is an authorized retailer of Wild Planet toys.
If you have questions concerning:
- Where to buy toys (retail locations)
- Defective toys (not purchased here at shopwildplanet.com)
- Replacement parts for Wild Planet products
- Information about reselling Wild Planet products
Please call Wild Planet Consumer Services toll free at: 800 247-6570. Outside the USA call (415) 705-8300.
You can also contact Consumer Services online.
Questions About your shopwildplanet.com Order
ONLINE CUSTOMER SERVICE DEPARTMENT FOR SHOPWILDPLANET.COM
All Customer Service issues are handled online. Please complete the online form below for assistance. Before contacting us, we encourage you to review our store policies as it may answer any questions you may have (including information about our return policy).
IMPORTANT! If you have questions about a toy or received a defective toy click here for assistance. If you need instructions for a Wild Planet toy, visit the Wild Planet online help center.
WANT TO MAIL OR FAX IN YOUR ORDER?
You can download and print our Order Form (PDF).
WANT TO CALCULATE DELIVERY TIME?
Click here for delivery options. Priority Mail shipments are not guaranteed to arrive on a particular date. We are not responsible for UPS delivery delays (i.e., weather, late planes).
LIVE OUTSIDE THE USA?
We ship to several countries via Air Mail Parcel/Insured or Global Express. If you are placing birthday or holiday orders, be sure to order as far ahead as possible. We are unable to guarantee the delivery date for international packages and we request that you wait 30 days from the date your order was shipped before contacting us.
For the most up to date status and tracking information for an existing order, use our online order status feature via the link at the top of this page.
Should you need to contact us, please complete the form below. Your message will be routed to the appropriate department. Please allow one business day for a response.
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