Customer Service

In an effort to quickly address all issues related to our store, Customer Service is handled online. We provide assistance for questions and orders related to shopwildplanet.com only. Before contacting our team, we encourage you to review one of the following sections as it may answer any questions you may have:

• Store Policies - General Store Information (Payment Methods, Shipping Timelines, etc)
• Order Status - Order Details and Tracking Information
• Calculate Delivery Time (US Shipments) - When you can Expect Delivery of your Order
• Our Return Policy - How to Request an RMA Number and Details about our Return Policy
• Where We Ship (International) - Information for Orders Shipped Outside the US
• Discontinued Toy List - Check to see if a Toy you are Looking for has been Discontinued

shopwildplanet.com is an authorized retailer of Wild Planet Entertainment and is independently owned and operated. If you need help with a Wild Planet toy including defective toys not purchased from us, replacement parts not sold here, toy instructions or have general questions about a Wild Planet toy) please visit the Wild Planet Online Help Center for assistance.

The phone number listed on our site is provided as a convenience for placing orders only. The agent will be unable to assist you with an existing order.

Please complete the online form below should you require assistance. Your message will be routed to the appropriate department. Please allow one business day for a response.