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Please take a few minutes to review our return policy.
In the unlikely event you received a defective toy, a replacement will be sent at no charge to you. For all other toy returns, the toy must be returned in as new, unused and unopened condition. Returns are not accepted on SPECIAL ORDER or LAST CHANCE! items.
Before any toy can be returned to us, you must request an RMA number online from Customer Service. Requests for an RMA number must be made within 60 days from the date you received your order. Additional information including the return address will be provided to you once your request has been approved. By issuing you an RMA number, we assume that your return meets our guidelines. If possible, please include a copy of the original packing slip with your return.
All toys must be returned to us at your own expense. We recommend that you use a service such as UPS that provides a tracking number and includes insurance. In addition, we must receive your return within 30 days from the date the RMA number was issued.
Once we have received and approved your return, we will issue a credit back to the original payment method. The credit will be for the amount of the toy(s) less gift options, battery purchases, promotional discounts and/or coupon codes, kept/used toys and original shipping charges.
If you return toys where you had selected our super saver shipping option (either $4.95 or free), the full original shipping charge will be deducted from the refund amount. For orders where you paid $4.95, we will apply that amount towards the actual shipping cost.
If you return a toy and used our discounted Super Saver Shipping option, we will deduct the actual cost to ship your order from the refund amount.
Thank you for your interest in Wild Planet! We appreciate your business.
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