Our Return Policy

Please take a few minutes to review our return policy. It contains important information in the event you wish to initiate a return. If you would like to return all (or part) of your order, please ensure your return meets the return policy guidelines as stated below.

All toys must be returned in new, unused and unopened condition. Returns are not accepted on LAST CHANCE! toys (toys in which the price ends in .77).

You must request an RMA number online from Customer Service. Requests for an RMA number must be made within 30 days from the date of purchase (60 days for holiday purchases made from 11/1 to 12/24). An RMA number and return address will be provided to you via e-mail once your request has been approved. By issuing you an RMA number, we assume that your return meets the return policy guidelines stated herein. For faster processing of your return, please include a copy of the original packing slip with your return.

All toys must be returned to us at your own expense. We recommend that you use a carrier such as UPS that provides a tracking number and insurance as we will not be responsible for lost or damaged packages. We must receive your return within 30 days from the date the RMA number was issued. Returns without an RMA number will be refused and returned to sender.

Once we have received and approved your return (allow up to 5 business days after receipt of your return), we will issue a credit back to the original payment method. The credit will be for the amount of the toy(s) less any gift options, battery purchases, promotional discounts and/or coupon codes, kept/used toys and the original shipping charge. If you received a toy as a gift and would like to exchange it for something else, you may request an electronic gift certificate instead of a refund. We will e-mail you a gift certificate that you can use to place a new order.

If you return toys where you had selected our super saver shipping option (either the reduced rate of $4.95 or free shipping), the actual shipping charge will be deducted from the refund amount. If you paid $4.95, we apply that amount towards the actual shipping cost.

If you ordered a toy that came with a "Free Toy with Purchase", the unopened/unused toy must also be returned (or the current cost of the toy will be deducted from the refund amount).

shopwildplanet.com does not price match. You may return unopened toys to us by following the steps outlined above.